SMS Messaging Program — Consent & Terms
This page describes how residents and contacts give consent to receive SMS text messages through the Modern Management property management platform, and the terms of that messaging program.
Modern Management is a property management software platform used by property managers and landlords to communicate with their residents, vendors, and business contacts. Through this platform, property managers may send SMS text messages to residents and other contacts for the following purposes:
SMS consent is a mandatory requirement for receiving any text messages through Modern Management. No messages are ever sent to any phone number without prior, express written consent from the recipient. Consent must be obtained before any SMS communication can occur — this is enforced at both the platform level and the property-manager level.
The following workflow describes exactly how Modern Management captures SMS consent from every resident before their phone number is added to the system:
No phone number is entered into Modern Management without a completed, signed, dated consent form on file. No SMS is ever sent to a phone number that has not completed this workflow.
Below is the opt-in form used to capture SMS consent. The required consent checkbox is unchecked by default — the contact must actively check it before the form can be submitted. The form is never pre-filled, pre-checked, or submitted on the contact's behalf.
This is a live, working form. See and use the real opt-in screen at modernmanagementapp.com/sms-opt-in — the consent checkbox actually gates the submit button, and each opt-in is recorded with the exact wording agreed to, the date, and the number.
Required — tenant must check this box to consent. Cannot be pre-checked or submitted unchecked.
This mirrors the live opt-in form. Businesses on Modern Management collect consent through the working web form at modernmanagementapp.com/sms-opt-in (the required checkbox is unchecked by default and must be actively checked before the form can be submitted), or in person on a printed consent form during onboarding.
Residents and contacts are required to provide explicit written consent to receive SMS messages before any messages can be sent to their phone number. Consent is collected through one or more of the following mandatory processes:
Consent is not optional. No phone number is ever entered into Modern Management without the contact's prior, express written consent to be reached via SMS at that number. Property managers using this platform agree to our Terms of Service, which strictly require them to obtain and document express written consent before adding any contact's phone number to the system. Failure to obtain consent before sending messages is a violation of our Terms of Service and may result in account suspension.
Message frequency varies depending on the recipient's relationship with the property and circumstances. Typical recipients receive 1–10 messages per month. During periods such as lease renewal, emergencies, or active maintenance issues, message volume may be higher.
Message and data rates may apply depending on your mobile carrier and plan. Modern Management does not charge you for messages, but your carrier may. Contact your mobile carrier for details.
You can stop receiving SMS messages at any time by replying STOP to any message. You will receive one final confirmation message, after which no further messages will be sent to your number. You may also contact your property manager directly to be removed from SMS communications.
For help or questions about SMS messages you've received, reply HELP to any message, or contact:
Messages sent through this program are transactional and service-related — such as appointment reminders and confirmations, customer-service replies, one-time verification codes, and payment links and receipts. They are sent by each business that uses the Modern Management platform to that business's own customers; the sending identity is the customer business, and Modern Management operates the platform on its behalf. No third-party marketing is sent through this program, and mobile phone numbers and messaging consent data are never sold or shared with third parties or affiliates for marketing or promotional purposes.
Phone numbers collected by businesses using Modern Management are used solely for the communication purposes described above. Numbers are never sold, shared with third parties for marketing, or used for promotional messaging outside of the direct business-to-customer relationship. For full privacy details, see our Privacy Policy.
SMS messages are supported on all major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.