Every resident conversation. One inbox.

Email and SMS, side by side.

Residents reach out in whatever way is easiest for them. Some text. Some email. Some still prefer to leave a voicemail. Legacy property management software forces you to check three different places for messages — and worse, forces you to remember which channel each resident prefers.

Modern Management routes every inbound channel into the same unified inbox. A text message from your tenant about a leaky sink shows up right next to an email from a vendor about a missed invoice. Voicemails are transcribed and logged. Each message tags its source automatically, so you always know how the resident wants to be reached back.

And because the inbox is aware of who each message comes from (it cross-references against your contacts), you see full context next to every thread — the unit number, lease expiration date, outstanding rent, open maintenance tickets — without clicking away from the message.

• Inbound email via a dedicated address for your account
• Inbound SMS via your Twilio-provisioned toll-free number
• Voicemail transcription for missed calls
• Reply from the inbox in the same channel the message came in on

AI replies that sound like you.

Generic chatbot replies make residents feel like they're talking to a machine. Modern Management solves that by letting you upload your actual property documents — lease terms, renewal policies, rules and regulations, vendor contact info, emergency procedures, pet policies, parking rules — into your private knowledge base.

When a resident asks a question, the AI reads your knowledge base before drafting a response. If someone asks about the late fee, it quotes your actual late fee policy. If they ask about a lease renewal, it references your actual renewal terms. The AI doesn't make things up — it pulls from the documents you've uploaded.

Upload as PDF or paste as plain text. The knowledge base is per-workspace, so each property or management company gets its own ruleset. You can edit or remove entries anytime, and every AI reply is grounded in what you've actually told it.