Every repair, tracked cleanly — from report to resolved.

Urgent issues surface themselves.

When a message hits your inbox containing emergency keywords — "flood," "fire," "no heat," "gas smell," "broken window," "locked out" — Modern Management flags it automatically as an emergency. The ticket is created with high-priority status, highlighted in red on your dashboard, and (if you've configured it) an SMS is immediately dispatched to your on-call maintenance contact.

This is the difference between finding out about a gas leak at 9am when you check your email and finding out at 11pm when the alert pings your phone. Residents don't always know how to properly escalate a problem — they just say what's wrong. The AI catches the urgency signal and routes the problem through the right escalation path without you needing to manually triage.

You configure the escalation contact once (typically your emergency plumber, electrician, or facilities manager) and forget about it. From then on, any emergency ticket automatically triggers an immediate SMS dispatch with the resident's name, unit, and description of the problem.

• 20+ emergency keywords monitored automatically
• Immediate SMS dispatch to your on-call contact
• Ticket flagged with emergency priority in the dashboard
• Resident sees acknowledgment within minutes — even at 3am

Your vendors, on call.

Modern Management's contact list isn't just for residents — it's also where you store your full roster of vendors: plumbers, electricians, HVAC techs, landscapers, pest control, roofers, locksmiths. Each vendor has their own contact record with category, phone, email, and notes (preferred rates, off-hours availability, certifications, insurance expiration).

When a maintenance ticket comes in, the AI can suggest the right vendor to dispatch based on the ticket's category. Say "Send this ticket to AcePlumbing" in the command bar and an email or SMS goes to your plumber with the full ticket details, resident contact info, and access instructions. Your vendor has everything they need in one message — no back-and-forth to clarify basics.

You can also cross-reference your task list with vendor appointments, so you always know who's been scheduled for what. When a vendor completes work, mark the ticket resolved with an outcome note, and the cost gets logged to your budget tracker automatically.